easyJet EU261 & UK261 Compensation: How to Claim

Is easyJet covered by EU261 or UK261?

easyJet plc is a UK-registered airline. For flights departing EU airports (Amsterdam, Paris, Berlin, Milan, Geneva, etc.), EU261 applies. For flights departing UK airports (Gatwick, Luton, Bristol, Edinburgh, etc.), UK261 applies. easyJet Europe (Austrian-registered subsidiary) operates some EU routes, making those flights covered by EU261 as an EU carrier on EU departures. Always check the operating carrier on your booking.

How much compensation can I claim from easyJet?

easyJet is a short/medium-haul carrier — compensation is €250 or £220 for flights up to 1,500 km, and €400 or £350 for flights 1,500–3,500 km. easyJet does not operate intercontinental routes, so the €600/£520 long-haul tier does not apply to easyJet flights. A 3+ hour arrival delay or cancellation within 14 days triggers the compensation right.

easyJet rejected my EU261 claim — how do I escalate?

For UK departure flights: CEDR Aviation (free, binding on easyJet). For EU departure flights: the relevant national ADR body — Geschillencommissie (Netherlands), SÖP (Germany), Médiateur (France), AESA (Spain), ENAC (Italy). easyJet participates in these schemes. In the UK, CEDR is the standard route and easyJet complies with CEDR decisions.

My easyJet flight was cancelled at Geneva — does EU261 apply?

Yes. Geneva Airport (GVA) is in Switzerland — not an EU member state. However, the EU261 regulation applies in Switzerland under the bilateral EU–Switzerland Air Transport Agreement. Passengers departing from Geneva are entitled to EU261 compensation under the same rules as EU airport departures. easyJet is the dominant carrier at Geneva.

easyJet offered me a travel voucher for my delayed flight — should I accept?

Only accept if you prefer a voucher over cash and understand you may be waiving the cash right. EU261 and UK261 entitle you to cash compensation — vouchers are an alternative that airlines may offer but require your informed written consent. The voucher may be worth less than the cash entitlement (€250, €400, £220, £350). Do not sign any release form without considering the cash alternative first.