Australia to Paris via Singapore or Perth — Qantas EU261 on Return
Qantas operates SYD–CDG and PER–CDG (suspended non-stop March 2026, now via Singapore). Outbound from Australia: not covered. Return from Paris CDG: EU261 — €600 (≈A$1,000) per passenger for 3+ hour arrival delay. France: 5-year limitation, DGAC enforcement.
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Outbound vs Return
- SYD/PER → CDG outbound: not covered (Australian airport on non-EU/UK carrier).
- CDG → SYD/PER return: EU261 — €600 per passenger.
€600 (≈A$1,000) Compensation
Distance well over 3,500 km — long-haul tier. €600 per passenger when EU261 triggers. Family of four: €2,400 (≈A$4,000).
CDG Strike Risk
Paris CDG is one of Europe's most strike-prone airports. ATC strikes are extraordinary circumstances and may exempt Qantas. Ground-handler strikes vary case-by-case. Always document the actual cause cited.
Filing — French Jurisdiction
File with Qantas first; escalate to DGAC within 5 years if rejected. French processes are slow; a no-win-no-fee service such as ClaimWinger handles French escalation from Australia.
Frequently Asked Questions
Does EU261 cover Qantas Australia–Paris?
Outbound from Sydney or Perth: not covered. Return from CDG: EU261 — €600 (≈A$1,000) per passenger for 3+ hour arrival delay or cancellation. France is an EU member state — EU261 applies to all carriers leaving CDG.
What about the via-Singapore routing?
On a single Qantas ticket from CDG to PER (or SYD) via SIN, EU261 applies to the entire journey. Final-arrival delay at PER/SYD vs original schedule determines compensation. Singapore being a non-EU airport doesn't break protection.
What's the French statute of limitations?
5 years from the flight date — among the longest in the EU. France's enforcement body is DGAC (Direction Générale de l'Aviation Civile). File promptly even with the longer deadline.
Are CDG ATC strikes a problem?
ATC strikes in France are common and considered extraordinary circumstances under EU261 — Qantas can validly refuse compensation if ATC strike caused the delay, provided they took reasonable measures. However, Qantas must prove the cause; check whether other carriers (AF, KLM, LH) operated CDG departures normally during the same period.
How do I file a CDG-departing claim?
First file with Qantas at qantas.com → Help → Compensation. Cite EU Regulation 261/2004. If rejected, escalate to DGAC. Or use a no-win-no-fee service like ClaimWinger to handle French jurisdiction from Australia (DGAC processes are slow and bureaucratic).
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