Flight to Douala or Yaoundé Delayed — Air France & Brussels Airlines EU261
Douala (DLA) and Yaoundé (NSI) are Cameroon's gateways. Air France, Brussels Airlines, Royal Air Maroc, Turkish — Air France & Brussels Airlines covered both directions. Camair-Co and RAM only on EU departures. €600 long-haul tier.
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Carrier Eligibility — Both Directions
- Air France (AF): French EU — covered both ways. Daily CDG-DLA & CDG-NSI.
- Brussels Airlines (SN): Belgian EU — covered both ways. Belgium 1-year limitation.
- Royal Air Maroc (AT): Moroccan non-EU — covered only from EU/UK departures via CMN.
- Turkish Airlines (TK): Turkish non-EU — covered only from EU/UK via IST.
- Camair-Co (QC): Cameroonian non-EU — covered only from EU/UK departures.
Distance and Compensation
- Paris → Douala: ~5,250 km — €600 long-haul.
- Paris → Yaoundé: ~5,300 km — €600.
- Brussels → Douala: ~5,500 km — €600.
Filing the Claim
File at the operating carrier's site. Cite EU Regulation 261/2004 and EU/UK departure airport. If rejected after 4-8 weeks, escalate to the relevant NEB: France DGAC (5yr), Belgium DGT (1yr — fastest deadline). Or use ClaimWinger — no win, no fee.
Frequently Asked Questions
Are Douala and Yaoundé covered by EU261 on Air France?
Yes — both directions. Air France (French EU) covers Paris-Douala and Paris-Yaoundé under EU261, both outbound and return legs. €600 long-haul. 5-year French limitation period.
How much for a Douala or Yaoundé delay?
€600 per passenger long-haul. Paris → Douala = ~5,250 km. Paris → Yaoundé = ~5,300 km. Brussels → Douala = ~5,500 km. All long-haul tier (over 3,500 km). Family of four: €2,400. Reduced by 50% if rerouted within 4 hours of original arrival.
Is Camair-Co (Cameroon Airlines) covered?
Only on EU/UK departures. Camair-Co (QC) is Cameroonian (non-EU). It does not currently operate intercontinental Europe routes directly. Most Europe-Cameroon traffic is on Air France or Brussels Airlines (covered both ways), or Royal Air Maroc / Turkish Airlines via hubs (covered only on EU/UK departures).
Brussels Airlines for Cameroon — risks?
Brussels Airlines covers BRU-DLA and BRU-NSI both directions. CRITICAL: Belgium's standard limitation period is 12 months — the EU's shortest. File your claim within 4-6 weeks of the delay. If rejected, escalate IMMEDIATELY to Belgium DGT or the Aviation Ombudsman.
How to file from France?
File at airfrance.fr citing EU Regulation 261/2004 and the EU departure airport. Wait 4-8 weeks. If rejected, escalate to DGAC. France has the EU's longest standard limitation period: 5 years. Or use a no-win-no-fee service like ClaimWinger.
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