Flight to Entebbe Delayed — KLM, BA, Brussels Airlines EU261/UK261
Entebbe (EBB) is Uganda's gateway. KLM, British Airways, Brussels Airlines, Uganda Airlines, Turkish, Qatar, Ethiopian — EU/UK carriers covered both directions. Uganda Airlines and other non-EU only on EU/UK departures. €600 / £520 long-haul tier.
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Carrier Eligibility — Both Directions
- KLM (KL): Dutch EU — covered both ways. AMS-EBB.
- British Airways (BA): UK — covered both ways under UK261. LHR-EBB.
- Brussels Airlines (SN): Belgian EU — covered both ways. Belgium 1-year limitation.
- Uganda Airlines (UR): Ugandan non-EU — covered only from EU/UK departures.
- Turkish (TK), Qatar (QR), Ethiopian (ET), Emirates (EK): non-EU — covered only from EU/UK via hubs.
Distance and Compensation
- London → Entebbe: ~6,500 km — £520 long-haul (UK261).
- Amsterdam → Entebbe: ~6,400 km — €600 long-haul.
- Brussels → Entebbe: ~6,300 km — €600.
- Frankfurt → Entebbe: ~6,000 km — €600.
Filing the Claim
File at the operating carrier's site. Cite EU261/UK261. If rejected, escalate to the relevant NEB: UK CAA + CEDR (6yr), Netherlands ILT (2yr), Belgium DGT (1yr — fastest deadline). Or use ClaimWinger — no win, no fee.
Frequently Asked Questions
Is Uganda Airlines covered by EU261?
Only on EU/UK departures. Uganda Airlines (UR) is Ugandan (non-EU). Brussels → Entebbe on UR = covered (EU departure, €600 long-haul). Entebbe → Brussels return on UR = NOT covered. Uganda Airlines also operates London — UK departures covered under UK261. Choose KLM, BA or Brussels Airlines for both-way protection.
How much for an Entebbe delay?
€600 / £520 long-haul. London → Entebbe = ~6,500 km. Amsterdam → Entebbe = ~6,400 km. Brussels → Entebbe = ~6,300 km. Frankfurt → Entebbe = ~6,000 km. All long-haul tier (over 3,500 km). Family of four: €2,400 / £2,080. Reduced by 50% if rerouted within 4 hours of original arrival.
Best UK carrier for Entebbe?
British Airways covers LHR-EBB both directions under UK261 (£520 long-haul). UK CAA + CEDR free ADR available; UK has the EU's longest standard limitation period: 6 years from the flight date. Uganda Airlines also operates LHR-EBB but only outbound is covered (UK departure).
What about safari and gorilla trekking package flights?
EU261/UK261 still applies. The regulation covers all flights regardless of how they're sold — package, charter, or stand-alone. The operating airline owes compensation directly. Package travel directives may give you additional contractual remedies against the tour operator. €600 per passenger for 3+ hour delays.
How to file from the UK?
File at ba.com under UK Regulation 261/2004 within 6 years of the flight. Wait 4-8 weeks. If rejected, escalate free to UK CAA's PACT service or use CEDR (binding ADR scheme). Or use a no-win-no-fee service like ClaimWinger.
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