Flight to Lusaka or Harare Delayed — BA & KLM EU261/UK261
Lusaka (LUN) and Harare (HRE) are Zambia and Zimbabwe's gateways. KLM, British Airways, Turkish, Qatar, Ethiopian — KLM and BA covered both directions. Air Zimbabwe, Zambia Airways non-EU. €600 / £520 long-haul tier.
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Carrier Eligibility — Both Directions
- KLM (KL): Dutch EU — covered both ways. AMS-LUN-HRE triangle.
- British Airways (BA): UK — covered both ways under UK261. LHR-HRE.
- Turkish (TK): non-EU — covered only from EU/UK departures via IST.
- Qatar (QR): non-EU — covered only from EU/UK via DOH.
- Ethiopian (ET): non-EU — covered only from EU/UK via ADD.
- Air Zimbabwe (UM), Zambia Airways (QZ): non-EU — covered only from EU/UK departures.
Distance and Compensation
- London → Harare: ~8,300 km — £520 long-haul (UK261).
- London → Lusaka: ~8,000 km — £520.
- Amsterdam → Harare: ~8,000 km — €600 long-haul.
- Amsterdam → Lusaka: ~8,000 km — €600.
Filing the Claim
File at the operating carrier's site. Cite EU261/UK261. If rejected, escalate to the relevant NEB: UK CAA + CEDR (6yr), Netherlands ILT (2yr). Or use ClaimWinger — no win, no fee.
Frequently Asked Questions
Are KLM and BA flights to Lusaka and Harare covered?
Yes — both directions. KLM (Dutch EU) covers AMS-LUN-HRE triangle under EU261 (€600 long-haul). British Airways (UK) covers LHR-HRE under UK261 (£520 long-haul). Both protect outbound and return legs because they're EU/UK carriers.
How much for a Lusaka or Harare delay?
€600 / £520 long-haul. London → Harare = ~8,300 km. London → Lusaka = ~8,000 km. Amsterdam → LUN/HRE = ~8,000 km. All ultra-long-haul (well over 3,500 km). Family of four: €2,400 / £2,080. Reduced by 50% if rerouted within 4 hours of original arrival.
What about Air Zimbabwe and Zambia Airways?
Both non-EU. Air Zimbabwe (UM) is Zimbabwean — limited Europe service. Zambia Airways (QZ) is Zambian — limited Europe service. Both covered ONLY on EU/UK departures (per the regulation's first trigger). Most Europe-Zambia/Zimbabwe traffic is via KLM/BA direct, or via hubs on Qatar/Emirates/Ethiopian (covered only on EU/UK departures).
Connection through Doha, Addis, or Dubai — covered?
Single ticket from EU/UK via DOH (Qatar), ADD (Ethiopian), or DXB (Emirates) to LUN/HRE: outbound EU/UK leg covered (CJEU C-451/20). Return on QR/ET/EK from LUN/HRE to EU/UK = NOT covered (non-EU origin, non-EU carrier). Choose KLM/BA direct for both-way protection.
How to file from the UK or Netherlands?
UK: file at ba.com under UK Regulation 261/2004; escalate to UK CAA + CEDR (binding ADR scheme). 6-year UK limitation. Netherlands: file at klm.com under EU261; escalate to ILT. 2-year Dutch limitation. Or use a no-win-no-fee service like ClaimWinger.
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