Flight to Mombasa or Malindi Delayed — Condor & Eurowings EU261
Mombasa (MBA) and Malindi (MYD) are Kenyan beach holiday destinations. Condor, Edelweiss, Eurowings, TUI fly — all EU/Swiss carriers, both directions covered. €600 long-haul tier from German-speaking Europe.
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Carrier Eligibility — Both Directions
- Condor (DE): German EU — covered both ways. FRA-MBA, FRA-MYD.
- Edelweiss (WK): Swiss — covered both ways via EU bilateral. ZRH-MBA.
- Eurowings (EW): German EU — covered both ways. CGN/DUS-MBA.
- TUI fly (TUI/X3): multiple EU subsidiaries — covered both ways.
- Kenya Airways (KQ): Kenyan non-EU — covered only from EU/UK departures (via NBO).
- Turkish (TK), Qatar (QR), Ethiopian (ET): non-EU — covered only from EU/UK via hubs.
Distance and Compensation
- Frankfurt → Mombasa: ~6,500 km — €600 long-haul.
- Munich → Mombasa: ~6,300 km — €600.
- Zurich → Mombasa: ~6,300 km — €600.
- Frankfurt → Malindi: ~6,400 km — €600.
Filing the Claim
File at the operating carrier's site. Cite EU261/UK261. SÖP (Germany) is a fast, binding, free ADR option for German departures. Or use ClaimWinger — no win, no fee.
Frequently Asked Questions
Are Condor and TUI flights to Mombasa covered?
Yes — both directions. Condor (German EU), Edelweiss (Swiss EU bilateral), TUI fly (multiple EU subsidiaries), Eurowings (German EU) — all EU/Swiss carriers. EU261 applies to charter and scheduled flights identically. €600 long-haul tier.
How much for a Mombasa or Malindi delay?
€600 per passenger long-haul. Frankfurt → Mombasa = ~6,500 km. Munich → Mombasa = ~6,300 km. Zurich → Mombasa = ~6,300 km. Frankfurt → Malindi = ~6,400 km. All long-haul tier (over 3,500 km). Family of four: €2,400. Reduced by 50% if rerouted within 4 hours of original arrival.
Beach holiday package — does EU261 still apply?
Yes. The regulation covers all flights regardless of how they're sold. Whether bought as a TUI/DERTour/FTI package, charter, or stand-alone ticket, EU261 applies. The operating airline owes compensation directly. Package travel directives may give you additional contractual remedies against the tour operator.
Connection through Nairobi — is Mombasa covered?
Single ticket from EU/UK to Mombasa via Nairobi: EU/UK departure leg covered, plus internal Kenya leg if part of the booking. Direct EU charter flights (Condor, Edelweiss, TUI) bypass Nairobi entirely and provide cleaner EU261 protection. Choose direct for simplicity.
How to file from Germany?
File with Condor or Eurowings citing EU Regulation 261/2004. Wait 4-8 weeks. If rejected, escalate to LBA (Luftfahrt-Bundesamt) or use SÖP (Schlichtungsstelle für den öffentlichen Personenverkehr) — Germany's free, binding ADR scheme. 3-year German limitation period.
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