Frankfurt to Casablanca Flight Delay & Cancellation Compensation

How much compensation is owed for Frankfurt–Casablanca?

Frankfurt (FRA) to Casablanca Mohammed V (CMN) is approximately 2,340 km — medium-haul tier (1,500–3,500 km). Under EU261, you are entitled to €400 per person for a 3+ hour arrival delay or cancellation within 14 days, provided no valid extraordinary circumstances apply.

Does Lufthansa have to pay EU261 for Frankfurt–Casablanca delays?

Yes. Lufthansa is a German EU carrier and Frankfurt is an EU airport. EU261 applies fully to Lufthansa Frankfurt–Casablanca flights. For return flights from Casablanca on Lufthansa, EU261 also applies as Lufthansa is an EU carrier (Rule 2 coverage). Claim via Lufthansa's customer relations: customerrelations@dlh.de or the online claim form.

What is Germany's limitation period for EU261 claims?

Germany has a 3-year limitation period for EU261 claims, but with an important nuance: the clock ends on 31 December of the third year after the disruption. For example, a flight disrupted in March 2023 must be claimed by 31 December 2026. Act before year-end of your third year to be safe.

Germany has SÖP — what is it and how do I use it?

SÖP (Schlichtungsstelle Öffentlicher Personenverkehr e.V.) is Germany's ADR body for public transport including aviation. It's free for consumers and its decisions are generally followed by airlines. If Lufthansa or another carrier rejects your Frankfurt-departure EU261 claim, escalate to SÖP at soep-online.de. The process takes approximately 3–6 months.

My Condor charter flight from Frankfurt to Marrakech was cancelled — do the same rules apply?

Yes. Condor is a German EU carrier, and Frankfurt is an EU airport. EU261 applies to Condor charter flights exactly as it does to scheduled flights. The same €400 compensation (medium-haul) and the same extraordinary circumstances rules apply. Charter passengers have identical rights to scheduled passengers.