How much compensation can I get from Norwegian?

€250 for flights under 1,500 km. €400 for 1,500–3,500 km. €600 for flights over 3,500 km — including all transatlantic Norwegian routes (e.g. London Gatwick–New York, Oslo–Los Angeles). 3+ hours arrival delay required.

Does Norwegian pay EU261 compensation voluntarily?

Norwegian has improved claim processing after restructuring in 2021. They respond in 4–8 weeks. Norwegian participates in the Norwegian CAA (Luftfartstilsynet) dispute resolution scheme and is accessible via court in your home country for EU passengers.

What happened to Norwegian after bankruptcy?

Norwegian Air Shuttle restructured in 2021 and emerged from bankruptcy focused on short and medium-haul European routes. Norwegian Air International (long-haul) was discontinued. Current Norwegian flights are primarily European routes. EU261 still applies to all flights from EU/EEA airports.

Can I claim for a Norwegian flight that was operated before the 2021 restructuring?

Claims for flights before the restructuring may be subject to insolvency proceedings. For flights after Norwegian's restructuring (post-2021), standard EU261 claims apply. Check the 3-year German or applicable national limitation period. ClaimWinger can assess older claims.

Norwegian Compensation: EU261 Delays & Cancellations — Up to €600

Q: Does EU261 apply to Norwegian flights?

Norwegian Air International (D8) is an Irish-registered EU carrier — EU261 applies to all its flights regardless of departure airport. Norwegian Air Shuttle (DY) is Norwegian but also subject to EU261 for EU/EEA departures. All transatlantic Norwegian flights from EU airports qualify for €600 compensation for 3+ hour delays.

EU261 Scenarios — Norwegian

Route / Operator	EU261?	Compensation
Oslo → London (D8/DY, EU departure)	✓ Yes	€250 (~1,900 km)
London Gatwick → New York (D8, EU carrier)	✓ Yes	€600 (>3,500 km)
Barcelona → Copenhagen (DY, EU departure)	✓ Yes	€250 (~2,700 km → €400)
Bangkok → Oslo (DY, non-EU departure, non-EU carrier)	✗ No	Montreal Convention

How to Claim from Norwegian

Confirm the delay

Use FlightAware to confirm actual arrival time at your destination. Norwegian's app also stores delay information. 3+ hours arrival delay (doors open at destination) is the threshold.

Submit via Norwegian's website

norwegian.com → Customer Service → Delay/Cancellation Compensation. You need your booking reference, flight number, date, and actual arrival time. Norwegian processes claims in 4–8 weeks.

Document extraordinary circumstances rejections

If Norwegian claims technical fault or weather: verify independently. Technical faults are NOT extraordinary per CJEU C-549/07. Weather must be specific to your flight — not generic 'bad weather in the region'.

Escalate if needed

Norwegian participates in dispute resolution via the Norwegian CAA (Luftfartstilsynet) and is accessible in EU courts at your place of residence. For German passengers, the local court (Amtsgericht) is an efficient option.

Frequently Asked Questions

Does EU261 apply to Norwegian flights?

Yes for departures from EU/EEA airports, and for all Norwegian Air International (D8, Irish-registered EU carrier) flights. Norwegian Air Shuttle (DY) flights departing outside EU/EEA do not qualify.

How much compensation from Norwegian?

€250 (under 1,500 km), €400 (1,500–3,500 km), €600 (over 3,500 km). All transatlantic Norwegian routes qualify for €600 if delayed 3+ hours.

Does Norwegian pay EU261 voluntarily?

Norwegian processes claims in 4–8 weeks post-restructuring. Escalate via Norwegian CAA or EU courts if rejected. Technical fault rejections are challengeable under CJEU C-549/07.

What happened to Norwegian long-haul routes?

Norwegian Air International discontinued transatlantic operations after the 2021 restructuring. Current Norwegian is focused on European routes. Historical long-haul claims may be subject to insolvency proceedings.

Can I claim for a pre-2021 Norwegian flight?

Claims for flights before the 2021 restructuring may fall within insolvency proceedings. For flights after the restructuring, standard EU261 applies within the applicable limitation period (3 years in Germany).

Norwegian Compensation: EU261 for Delays & Cancellations — Up to €600

EU261 Coverage for Norwegian