Perth to London Delayed — Qantas QF9 and UK261 Rights
QF9 was the world's longest non-stop scheduled flight (PER–LHR, 17h 50m) until March 2026, when it moved to a Singapore routing. Outbound from Perth: not covered. Return QF10 from London: UK261 — £520 (≈A$1,000) per passenger for delays of 3+ hours on arrival.
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QF9 Route History
QF9 launched on 25 March 2018 as the world's longest scheduled non-stop service: Perth to London Heathrow at 14,499 km, scheduled at 17 hours 50 minutes on Boeing 787-9. The route's eastward QF10 return (LHR–PER) was equally historic. In March 2026, Middle East airspace closures forced Qantas to suspend the non-stop and reroute via Singapore.
Your Rights — Outbound vs Return
The directional rule is fundamental: QF9 from Perth is not covered (Australian departure on non-UK/EU carrier). QF10 from London is covered by UK261 (UK departure activates the regulation regardless of carrier). The same applies to the new via-Singapore routing.
- QF9 PER → LHR (or via SIN since March 2026): not covered.
- QF10 LHR → PER (or via SIN since March 2026): UK261 — £520 per passenger.
Compensation Amount — £520 (≈A$1,000)
UK261 long-haul tier (over 3,500 km) pays £520 per passenger when triggered. PER–LHR is well over the threshold whether non-stop or via Singapore. Family of four: £2,080 (≈A$4,000).
How to Claim QF10 Delay
- Capture actual arrival time at Perth using Flightradar24.
- File at qantas.com → Help → Compensation. Include booking reference, QF10 flight date, actual arrival time. Cite UK Regulation 261/2004.
- Wait 4–8 weeks for response.
- Escalate to UK CAA or CEDR if rejected. UK statute of limitations is 6 years.
Extraordinary Circumstances
Common Qantas defences that don't hold up: technical faults, crew rostering, knock-on delays. Push back. A no-win-no-fee service such as ClaimWinger handles rebuttals from Australia.
Frequently Asked Questions
Is QF9 covered by UK261?
No — QF9 is the OUTBOUND from Perth. Australian airport on a non-UK carrier — UK261 doesn't apply. The reverse, QF10 (LHR → PER), is covered by UK261 because it leaves a UK airport.
What about the QF9/10 routing change in 2026?
In March 2026, Qantas suspended PER–LHR non-stop due to Middle East airspace closures and now routes via Singapore. Compensation rules unchanged: outbound (PER → LHR via SIN) not covered; return (LHR → PER via SIN) covered by UK261 — £520 per passenger.
What's special about QF9 historically?
QF9 was the world's longest scheduled non-stop flight: PER–LHR at 14,499 km in 17 hours 50 minutes on Boeing 787-9. The route launched in March 2018 and was suspended in March 2026 due to airspace closures.
How does Qantas Project Sunrise affect this?
Qantas Project Sunrise (planned for 2027) will introduce SYD–LHR non-stop on Airbus A350-1000ULR. It would be the world's longest non-stop flight at over 17,000 km. The same UK261 rule will apply: LHR-departing return covered, SYD-departing outbound not covered.
What if my QF9 was actually QF10 from London?
If you flew LHR → PER on the QF10 service and arrived 3+ hours late, you're entitled to £520 (~A$1,000) per passenger under UK261. File at qantas.com → Help → Compensation, citing UK Regulation 261/2004.
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