Qantas Delayed from London — Can I Claim UK261 Compensation?
Yes. UK261 covers all flights leaving Heathrow regardless of carrier — including Qantas. £520 (≈A$1,000) per passenger if your QF10 (LHR–PER) or other Qantas LHR-departing flight is delayed 3+ hours on arrival, cancelled with under 14 days' notice, or denied boarding due to overbooking.
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UK261 = UK Departure Trigger
UK261 applies to any flight departing a UK airport, regardless of which airline operates it. Qantas at Heathrow is no exception: a delayed QF10 LHR–PER service entitles you to £520 per passenger.
£520 (≈A$1,000) per Passenger
UK261's long-haul tier (over 3,500 km) is fixed at £520. PER/SYD/MEL from LHR is well over the threshold whether non-stop or via Singapore. Family of four: £2,080 (≈A$4,000).
Quick Claim Steps
- Capture actual arrival time at Perth/Sydney/Melbourne (Flightradar24).
- File at qantas.com → Help → Compensation. Cite UK Regulation 261/2004.
- Wait 4–8 weeks.
- Escalate to UK CAA or CEDR if rejected. UK statute of limitations: 6 years.
Or run a free 2-minute eligibility check at the ClaimWinger delayed-flight tool.
Frequently Asked Questions
Does UK261 apply to Qantas flights from London?
Yes. UK261 protects every flight departing a UK airport, regardless of carrier. A Qantas QF10 LHR–PER flight delayed 3+ hours on arrival entitles you to £520 (≈A$1,000) per passenger. The same rule applies to LHR–SYD/MEL via Singapore (single ticket).
How much can I claim?
£520 per passenger for long-haul (over 3,500 km — every Qantas LHR departure to Australia qualifies). The amount is fixed; family of four = £2,080 (≈A$4,000). Compensation is in addition to refunds, rebooking, and duty of care (meals, hotel).
What if Qantas re-routed me via Singapore?
On a single LHR-departing ticket, UK261 still applies whether the routing is non-stop or via Singapore. The trigger is the UK departure, not the path. £520 per passenger if your final-arrival in Perth/Sydney/Melbourne is 3+ hours late.
How do I file?
qantas.com → Help → Compensation form. Include booking reference, QF flight number, date, actual arrival time at your Australian destination. Cite UK Regulation 261/2004. Wait 4–8 weeks. Escalate to UK CAA or CEDR if rejected. UK statute of limitations: 6 years.
Can Qantas refuse with extraordinary circumstances?
Only for genuine ones: severe weather, ATC strikes, security incidents. NOT for technical faults (CJEU C-549/07), crew rostering, or own-staff strikes (CJEU C-28/20). Push back if Qantas cites a non-extraordinary cause.
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