Royal Air Maroc EU261 — Complete Guide for European Flights
Royal Air Maroc (AT) is non-EU. EU261/UK261 covers ONLY EU/UK departures (15+ European cities). Return from Casablanca/Marrakech/Rabat NOT covered. €250–€600 / £220–£520 depending on distance.
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When Is RAM Covered?
| Direction | EU261/UK261? | Compensation |
|---|---|---|
| EU/UK city → Casablanca/Marrakech/Rabat | YES (EU/UK departure) | €250–€600 by distance |
| Casablanca/Marrakech/Rabat → EU/UK city | NO (non-EU origin, non-EU carrier) | — |
Distance Tiers
- €250 / £220 — Up to 1,500 km. E.g., Madrid-Casablanca (~860 km), Lisbon-CMN (~720 km).
- €400 / £350 — 1,500-3,500 km. E.g., Paris-CMN (~1,900 km), London-Marrakech (~2,200 km), Frankfurt-CMN (~2,400 km).
- €600 / £520 — Over 3,500 km. E.g., Stockholm-CMN, or single-ticket connections via CMN to Sub-Saharan Africa.
RAM European Network
- France: Paris (CDG, ORY), Marseille, Lyon, Toulouse, Nice, Bordeaux, Nantes.
- Spain: Madrid, Barcelona, Málaga, Las Palmas.
- UK: London Heathrow, Manchester.
- Italy: Milan, Rome, Bologna, Venice.
- Other: Brussels, Amsterdam, Frankfurt, Lisbon, Geneva, Vienna, Copenhagen, Stockholm.
Filing the Claim — EU/UK Departures Only
File at royalairmaroc.com citing EU261/UK261. If rejected, escalate to the relevant NEB. Or use ClaimWinger — no win, no fee.
Frequently Asked Questions
When is Royal Air Maroc covered by EU261?
Only when departing an EU/UK airport. RAM (AT) is Moroccan (non-EU). The regulation triggers on (1) EU/UK departure (any carrier) OR (2) flight to EU/UK on an EU/UK carrier. RAM triggers #1 only — Paris → Casablanca on AT = covered. Casablanca → Paris on AT = NOT covered. Same logic applies for all 15+ RAM European gateways.
Which European cities does RAM serve?
RAM operates from 15+ European gateways: Paris (CDG, ORY), London (LHR), Barcelona (BCN), Madrid (MAD), Brussels (BRU), Amsterdam (AMS), Frankfurt (FRA), Milan (MXP), Rome (FCO), Lisbon (LIS), Marseille (MRS), Lyon (LYS), Geneva (GVA), Vienna (VIE) and others. All EU/UK departures qualify; all return legs do not.
How much for a Royal Air Maroc delay?
Distance-based: €250 short-haul (≤1,500 km — e.g., Spain/Portugal to Morocco), €400 medium-haul (1,500-3,500 km — most Europe to Morocco), €600 long-haul (>3,500 km — e.g., Northern Europe to Dakar/Abidjan via CMN). UK261: £220/£350/£520 equivalent tiers.
Connection through Casablanca on a single ticket — covered?
Single ticket from EU/UK via CMN to onward African destination (e.g., Brussels → Casablanca → Bamako on RAM): EU/UK departure leg covered under EU261. CJEU C-451/20 (Airhelp v Austrian) confirmed connecting flights through non-EU airports remain protected on a single ticket starting from EU/UK. Reverse direction (Bamako → Casablanca → Brussels) on RAM = NOT covered.
How to file a Royal Air Maroc claim?
File at royalairmaroc.com — contact form. Cite EU Regulation 261/2004, the 3+ hour arrival delay, and the EU/UK departure airport. Wait 4-8 weeks. If rejected, escalate to the NEB of the departure country: France DGAC, Spain AESA, UK CAA + CEDR, Belgium DGT (1yr — fastest), Italy ENAC. Or use a no-win-no-fee service like ClaimWinger.
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