Safari Flight Delayed — EU261 Compensation Quick Answer
Safari flight delays (Nairobi, Kilimanjaro, Dar, JNB, Windhoek) covered by EU261/UK261. €600 / £520 long-haul on EU/UK departures (any carrier) and EU/UK carrier returns. Tour operator package travel directives provide additional remedies.
Check if your flight qualifies for compensation
Fill in the form below to find out if you can claim up to EUR 600 for a delayed or cancelled flight. No upfront cost - you pay only if you win.
Filing the Claim
File at the operating carrier's site. SÖP (Germany) free ADR. Or use ClaimWinger — no win, no fee.
Frequently Asked Questions
Are safari package flights covered by EU261?
Yes — identically to scheduled. EU Regulation 261/2004 covers ALL flights regardless of how they're sold (package, charter, stand-alone). The operating airline owes EU261 compensation directly. Tour operator package travel directives may give you additional contractual remedies (price reduction, free cancellation, etc.).
Most popular safari destinations and tiers?
All safari destinations are €600 / £520 long-haul (over 3,500 km from Europe): Nairobi (NBO ~6,650 km from AMS), Kilimanjaro (JRO ~6,800 km), Dar es Salaam (DAR ~7,000 km), Johannesburg (JNB ~9,300 km), Windhoek (WDH ~7,850 km), Cape Town (CPT ~9,700 km). Plus seasonal Zanzibar (ZNZ ~7,200 km) — €600.
Best carrier for both-way protection?
EU/UK-registered airlines: KLM (AMS hub), British Airways (LHR), Lufthansa (FRA/MUC), Air France (CDG), Brussels Airlines (BRU), Swiss (ZRH), Edelweiss (ZRH), Condor (FRA/MUC). For return-leg protection on safari trips, avoid Kenya Airways, Ethiopian, SAA — they're covered only on EU/UK departures.
What if my safari flight is part of a package?
EU261 still applies to the operating airline. Plus EU Package Travel Directive 2015/2302 applies to the tour operator. You may have parallel claims: €600 EU261 against the airline + tour operator remedies (price reduction, contractual compensation, free cancellation if delay > 3 hours forces significant package change).
How to claim?
File at the operating carrier's site citing EU Regulation 261/2004. Wait 4-8 weeks. Escalate to the relevant NEB. SÖP (Germany) free ADR for German departures. Or use a no-win-no-fee service like ClaimWinger.
Check again - are you entitled to compensation?
Free verification • Up to EUR 600 • Pay only on success
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