Tunisair EU261 Compensation: When Can You Claim?
Tunisair is a Tunisian carrier — not EU-registered. EU261 applies only when Tunisair departs from an EU airport. For flights from Tunis, Sfax or Djerba back to Europe on Tunisair, EU261 does not apply. This guide shows exactly which routes are covered.
Quick answer
Tunisair departing from EU/UK airports → EU261/UK261 applies (€400 or £350). Tunisair departing from Tunisia → Not covered. Tunisair commonly rejects valid EU261 claims — escalation to ADR is often necessary.
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Route Coverage: Covered vs Not Covered
| Route (Tunisair) | Covered? | Amount |
|---|---|---|
| Paris CDG → Tunis TUN (Tunisair) | ✅ | €400 |
| Paris CDG → Djerba DJE (Tunisair) | ✅ | €400 |
| Lyon LYS → Tunis TUN (Tunisair) | ✅ | €400 |
| Brussels BRU → Tunis TUN (Tunisair) | ✅ | €400 |
| Amsterdam AMS → Tunis TUN (Tunisair) | ✅ | €400 |
| Frankfurt FRA → Tunis TUN (Tunisair) | ✅ | €400 |
| London LHR → Tunis TUN (Tunisair) | ✅ | £350 (UK261) |
| Tunis TUN → Paris CDG (Tunisair) | ❌ | — |
| Djerba DJE → Amsterdam AMS (Tunisair) | ❌ | — |
| Sfax SFA → Frankfurt FRA (Tunisair) | ❌ | — |
Frequently Asked Questions
Does Tunisair have to pay EU261 compensation on flights from Paris?
Yes. All airlines — including non-EU carriers like Tunisair — must comply with EU261 on flights departing from EU airports. Tunisair departing from Paris CDG, Lyon, Brussels, Amsterdam or Frankfurt is fully subject to EU261. A 3+ hour arrival delay at Tunis on a Tunisair Paris departure entitles each passenger to €400.
Tunisair rejected my claim saying EU261 doesn't apply to Tunisian airlines. Is that correct?
No. This is a common but incorrect response. EU261 Article 3(1)(a) states the regulation applies to all passengers departing from an airport in EU territory, regardless of the nationality or registration of the carrier. Tunisair cannot exempt itself from EU261 on EU departure flights. Challenge this rejection by citing Article 3(1)(a) and escalate to the national enforcement body in the departure country.
How do I escalate a Tunisair rejection?
The enforcement body in the country of departure has jurisdiction. For Paris departures: DGAC (France) or Médiateur du Tourisme et du Voyage. For Brussels departures: DGTA Belgium or OmbudsMan Voyages. For Amsterdam departures: ILT Netherlands or Geschillencommissie Luchtvaart. Each is free for consumers. You can also use ClaimWinger to handle enforcement.
Can I claim for my return Tunisair flight from Tunis to Paris?
No. Tunisair is a non-EU carrier, and Tunis-Carthage Airport is outside the EU. EU261 Rule 2 only covers non-EU departures for EU-registered carriers. Since Tunisair is not EU-registered, return flights from Tunisia on Tunisair are not covered. Your rights for those journeys are under Tunisian aviation law.
My Tunisair Paris–Monastir flight was cancelled 3 days before departure — what can I claim?
A cancellation with 3 days notice (less than 14 days) triggers full EU261 rights: €400 per person flat-rate compensation (Monastir MIR from Paris is ~1,750 km medium-haul), plus refund or re-routing choice, plus care rights. Submit to Tunisair and cite EU Regulation 261/2004 Article 5(1)(c). If Tunisair rejects, escalate to DGAC (France).
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